Comment by wlonkly
1 year ago
I run our postmortem/incident review process at work, and there is one area on our incident report that is intended to capture any investigation threads that are still ongoing at the point the report was written, so as to note that there is more information to come but that the authors didn't think it necessary to hold up the whole process for that thread.
Getting people to not put action items or proposals in that section (i.e. propose investigation threads that are NOT in process yet) has been... challenging. But every time I change the description of that field on the report to try to better convey what it is for, I think about prompt engineering.
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