Comment by serf

nice screed, but it's hard for me to make sense of it as a paying and satisfied user.

similarly it's hard for me to make sense of "this paid service failed, so it's a proof of a failing concept.", given the sheer amount of successful paid services out there.

I mean.. we would be here all day if we were listing the past failures of free services on the net -- what's the point?

Could success perhaps be a bit more complex than whether or not you charge a monthly fee alone?

my takeaway : running a low/no-staff service is hard, and people will perceive any possible gap in customer service as "in freefall", even though everyone is well aware of the human condition.