Comment by patcon
4 months ago
Aaaaaahhh I am on a rollercoaster of customer experience. I am beyond annoyed at Zendesk for stiffing this kid, but actually kinda charmed by this quirky marketing gimmick.
But also, SECURITY culture concerns beat culture culture. Companies should def consider ditching them for this lapse and their poor form in making it right.
If Zendesk is smart, they should hop on this thread and pay this kid out while everyone is still paying attention in one place, rather than later, when everyone is quietly making business decisions in a thousand little alcoves of the internet.
Otherwise, this is the best thing to happen to the Zendesk Alternatives in a long time
>but actually kinda charmed by this quirky marketing gimmick.
I'm actually pretty annoyed at the stupidity, it's the kind of thing that even a shitty search engine won't be fooled by and hey when I search for Zendesk alternatives I don't see any brand called Zendesk alternative in first few results.
I mean it's like they're too stupid to do what every other weaselly scumbag does, get some fake reviews up comparing your brand to alternatives with the reviews carefully weighted so your target customer base will be uh, I guess Zendesk is really what we want then.
Or at least buy an ad words for the search - with the words Zendesk - There is No Alternative showing up before all the alternatives.
It's ok Zendesk if you use my clever slogan because you can't think of one on your own - I'm not expecting you to pay me for it.
> it's the kind of thing that even a shitty search engine won't be fooled by
Searching `Zendesk alternative` (no s, no quotes):
- Google shows it in the top 5 results.
- Bing shows it on the second page.
- Brave shows it in the middle of the first page.
- DDG doesn't show it.
- Yahoo shows it on page 3
- Yandex doesn't show it
OK google for me doesn't show it, as mentioned, problem with Google is it is difficult to see how your profile is skewing the algorithm, although I also suppose our talking about it here is page ranking it higher.
> wouldn't be fooled
So no harm, no foul, right?
right, but my argument is no harm then stupidity.
Yeah, and free backstage passes to the next Zendesk Alternternative concert! /s
> but actually kinda charmed by this quirky marketing gimmick.
Calling yourself 'charmed' by an insecurity-driven marketing shtick that denies rational competition is certainly one reaction.
"The book burning was abhorrent, in principle. But the lights were so calm and the fire was so warm... I was actually kinda charmed!"