Comment by Kwpolska
4 months ago
> Personally, I’ve always found it surprising that these massive companies, worth billions, rely on third-party tools like Zendesk instead of building their own in-house ticketing systems.
Do you find it surprising that they use Microsoft Office too? Paying someone else to handle things like this is cheaper than paying developers and hosting a service like this.
I’d give the author a break-he’s just 15, after all. I was far less savvy at his age.
Agreed, I smiled a this line. Good reminder that you don’t have to be super experienced to have big insights and impact.
And also that being brilliant doesn’t magically correlate with being knowledgeable.
https://xkcd.com/1053