Comment by heraldgeezer
4 months ago
>Personally, I’ve always found it surprising that these massive companies, worth billions, rely on third-party tools like Zendesk instead of building their own in-house ticketing systems.
Ah, yes, why do laymen always think this?
I mean, I get it, Krupp and mining towns used to be a thing, so it is possible.
But every big company should build a ticketing system? Why not an email solution, OS, network routers too?
As someone else mentioned, he is 15. I would have thought the same thing when I was his age.
When I was 15 I was jerking off and playing Flyff, not thinking about ticket systems.