Comment by ginko
5 months ago
>If things still aren't working, try our online support chat
>So, basically there doesn't seem to be any phone technical support (with a human), at all.
I wish everything had support chat. IMO it's much less hassle than having to call. It's usually trivial to get through the first layer of automated support and get a human on the line.
I agree, but;
Support chat is universally shitty. My mobile provider's website only works if you keep the browser window open, and times out if you go away for 2 minutes. The replies often take more than 2 minutes. I can only access "certain" information about my account if I'm on mobile data, except my carrier's website doesn't work if I am out of data. (granted, I am on a super budget mobile network, but still). In the last 18 months, the chat experience has been taken over by LLM's which are just acting as full text search for the doc pages that don't solve my problem.
I still choose web chat over any other method of interaction though.