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Comment by rahimnathwani

5 months ago 

  And the process of getting the money is reasonably straightforward.

Not always. The airlines often lie.

3 comments

rahimnathwani

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sega_sai  5 months ago

At least in my experience, I asked for compensation 3 times and got the money in every case (with different companies: American Airlines, United and Lufthansa). But I agree the system could be improved further.

  • herzzolf  5 months ago

    I wasn't so lucky. KLM charged me twice for my ticket (probably because of connection issues when I was buying the ticket) and I wasn't able to get the money back from them because I was redirected between support and other departments, multiple times, and then getting ghosted...

    Fortunately, I've used a debit card for the purchase, which made it possible to recover my funds by using chargeback.

  • rahimnathwani  5 months ago

    I've asked for compensation twice (Swiss and Air Canada) and gotten it once (Air Canada). Even the successful case wasn't resolved without many many emails.