Comment by reagle

I provide this because it was the basis of this paper: "”Be Nice”: Wikipedia Norms for Supportive Communication" https://reagle.org/joseph/2010/06/reagle-nrhm-special-collab...

> Wikipedia is acknowledged to have been home to “some bitter disputes”. Indeed, conflict at Wikipedia is said to be “as addictive as cocaine”. Yet, such observations are not cynical commentary but motivation for a collection of social norms. These norms speak to the intentional stance and communicative behaviors Wikipedians should adopt when interacting with one another. In the following pages, I provide a survey of these norms on the English Wikipedia and argue they can be characterized as supportive based on Jack Gibb’s classic communication article “Defensive Communication”.