Comment by collingreen
7 days ago
I wonder how this will change as it becomes more and more normal for companies to shunt you to horrible chatbots. Maybe we'll shift back to needing a real human.
7 days ago
I wonder how this will change as it becomes more and more normal for companies to shunt you to horrible chatbots. Maybe we'll shift back to needing a real human.
This! I had to get a court order against my bank because there was an issue and all responses I got from them were not generated. Only after getting the court order did I get the attention of a human, which was their lawyer. We had a pleasant conversation, and the issue was solved.
I mean, if you need a human, you need a human. But the companies where you seem to need humans to help make it hard to reach them, by phone or in writing.
I prefer in writing, because I always hope that when it eventually gets to a human, they can read the whole conversation and save a lot of time. Using voice, almost always, I have to repeat the information to each person as we go, and it's tiresome.