Comment by JimA
6 days ago
I tried it out with docs from my last refi. Tried both PDF and PNG files, both returned "An error occurred with processing your document. Please confirm you uploaded a valid Loan Estimate or Closing Disclosure PDF."
I also at first didn't notice there is action needed to choose between uploading a Loan Estimate vs Closing Disclosure. It doesn't seem insurmountable to have the site automatically figure out the difference between those two.
You're right. I just haven't gotten around to figuring out the document type automatically even though it should be straightforward to implement.
There are many reasons the document will fail processing, it's usually because the wrong document type was selected or the original pdf from the lender has been modified. Sometimes, users upload a document they received which is just random text in a pdf they received as a pre-offer from a mortgage broker or lender.