Comment by toast0

I mean, if you need a human, you need a human. But the companies where you seem to need humans to help make it hard to reach them, by phone or in writing.

I prefer in writing, because I always hope that when it eventually gets to a human, they can read the whole conversation and save a lot of time. Using voice, almost always, I have to repeat the information to each person as we go, and it's tiresome.