Comment by relaxing
1 year ago
A while back there was a discussion about employee retention and churn, with some parties claiming a complete staff turnover over some period was a good thing, and that documentation could serve as the complete institutional memory.
I hope they read this.
Writing and maintaining good documentation is hard, which in business terms means expensive. If a company doesn’t want to pay enough to reduce turnover it likely would not invest into documentation either. And even is it will no documentation would quickly turn a novice into a seasoned expert.
Three problems with documentation. Sometimes it doesn't exist, sometimes you can't find it, and sometimes you don't read it.
Well I guess the fourth problem is it could be wrong, but that just comes with the territory.
There could be a fifth problem too, it shouldn’t be referenced.
Because it was compiled incorrectly by someone/some group without sufficient permission to do so, so referring to it would lead to corporate politiking.