Comment by AnthonyMouse

One of the major things governments should be doing and largely aren't is publishing open source software (e.g. BSD license) for regulatory compliance. Not just a tax filing website, the actual rules engine that some government lawyers have certified as producing legally-compliant filings.

The point being to allow members of the public to submit a pull request and have their contributions incorporated into the officially-certified codebase if it's accepted, so the code ends up being actually good because the users (i.e. the public) are given the opportunity to fix what irks them.