Comment by AlienRobot
4 months ago
If it weren't for the routine ex-Googler postmortem blog post shared on HN I'd think Google doesn't even have human employees.
The greatest mystery of my life is what is a "Google Product Expert" on their community forums whom I assume:
1. isn't an employee speaking as the company.
2. is someone given the title by the company.
3. spends a lot of time answering questions despite not being paid for it.
4. can contact Google employees somehow.
The only perks for this that Google lists is that you can join a secret club of Google Product Experts. It feels like gig economy applied to customer support.
several huge companies do this. here's one
https://discussions.apple.com
so frustrating
Apple isn’t a good example to use here because you can contact a human at Apple very easily:
https://support.apple.com/contact
They will even remote into your device and walk you through how to do something.
But if you have a problem and you need to show that you own appleid xxxx@xxx.com, can’t you go to an Apple Store and they will help you? I believe the frustration with Google is that there is not an actual human the regular person can talk to.
I don't live within 200 miles of a apple store