Comment by Nzen
4 months ago
In case you would like a concrete example to ground the cynicism about corporate trade offs around customer support, I recommend watching Jill Bearup's 10 minute video [0] about this week's demonetization. For example, she has to deal with some form that she "can't submit", a customer service contact 12 time zones away (so email replies are 12 hours delayed), and an account manager who is non-responsive. In her court, are some unaffiliated google employees giving guidance, but only because they were already part of her youtube watching audience.
> For example, she has to deal with some form that she "can't submit", a customer service contact 12 time zones away (so email replies are 12 hours delayed),
At that point I'd set up an LLM agent to reply for me. Big Tech are no longer the only ones who can pretend to be a human.
I smell a product idea...