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Comment by vel0city

4 months ago

Exactly this. Send me a call or text message that maybe I should go look at my account. If I log in through my normal trusted process and everything looks OK, then I can assume it's not legit.

Most banks seem to have some kind of internal message center within the application that is just for bank to client communications. That's the place to authoritatively tell me something needs to happen and what potential next steps would be.