Comment by coliveira
4 months ago
Somehow Google and other tech companies are not required to have a customer service that actually solves the legitimate problems customers have with their services. I wonder how they are allowed to do this not just in the US but across the world.
I pay for Google Workspace for my personal Gmail account. It’s billed per user (with no minimums) so it’s actually very cheap even for the “enterprise” version.
The support is excellent. I can get a human on a live chat and request a screenshare and phone call session with a few clicks in under 10 minutes.
But of course that’s only available to me because I pay for the business version of Google albeit for personal use.
Software is not considered a “product”, so it doesn’t come with the government protections against companies that sell defective or dangerous products.
Also, you don’t pay for Google. It’s a free search engine and a free email service. You get tech support if you pay for the enterprise workspace features.
So, if it's not a product it shouldn't be sold or leased, and people shouldn't be hired to build it.
To be clear, I was talking about the legal regime.
Your snark should be directed towards legislators, not commenters on HN.