Comment by foobarchu
4 months ago
Depends heavily on the company. Fidelity, for example, has super friendly, local sounding support employees. They will sometimes call you directly, too, for things like "checking in on your retirement goals". If someone called sounding professional, it would not be a tell that it isn't actually fidelity.
Plus, most of the weird "customer support" scams I've gotten in the past are people with thick accents on a garbage connection.
> They will sometimes call you directly, too, for things like "checking in on your retirement goals". If someone called sounding professional, it would not be a tell that it isn't actually fidelity.
Sounds like although they might not be 100% scammer, you can be assured it's marketing and not customer support.
Yeah, it was a joke.
However, these scammers tend to come across as the platonic ideal of a perfect support rep.
My wife almost got taken by one, several years ago.
here’s what I don’t understand - why isn’t all education related to this kind of shit very simple. never answer a call (or return a call from voicemail) and never open/respond to an email. being in this industry for 2.5+ decades the first thing I thought my wife was exactly this. and my daughter as soon as she was of age where she started her digital life. 100% no exceptions. never ever answer a call from anyone you don’t know and if you get a voicemail that says whatever never callback. same on the email side, SMS side. no one will be calling you, no one will be emailing you… except scammers, no exceptions.
"no one will be emailing you… except scammers, no exceptions."
Might be, because I was travelling a lot, but I got lots of unknown numbers calling me that turned out to be friends with a new number. Now I surely could have locked myself up in a cage then there would be no risk, but also not reward.
Calling a unknown number back - no. But taking a call and saying hello did never cost me anything. I also don't just send money away or would install weird things on my computer because someone on the phone says so, so what is the danger?
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You think people remember half of the shit they learned in their middle school or high school classes?
The number of times I've had someone ask "how do you know this stuff" when it's something I learned in 7th grade or similar is astounding.
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How will you get business done if you never answer a call or open an email, no exceptions?
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wow, the scammer tried to steal your wife?
Maybe. She said he had “a golden voice.”