Comment by hamandcheese
4 months ago
> but I just don't see how it can possibly scale to over 1 billion users that aren't paying like gmail has.
Why not charge for support?
You bet your ass I would pay a support fee if my Gmail account was having issues.
Yup
$19.95 per incident to talk to someone who could ACTUALLY resolve an issue would be totally worth it, especially for people who suddenly find themselves locked out for no known reason. A fee would also filter out most the silly calls, and if not, and they can resolve a password reset in 2 minutes, it is way worth it for both the caller and Google.
That exists - it’s called Google Workspace.
I don't understand. How do I use Google Workspace to pay $19.95 to solve a problem with my Gmail account?
> Why not charge for support?
They do. And when you actually pay for support, they answer the phone. At least in my experiences.
The only times they've left me high and dry is when I didn't have any actual paid support contract or subscription for whatever the question was about.
They have a Gmail support contract. You signing up?
I'm sorry - where can I buy support for Gmail? Do you mean Google Workspace?
I did used to have a Google workspace account, for several years, but administering it was a lot more work than just having a Gmail account. It's certainly not something that my mom could do.
I'm talking about something more oriented toward consumers, and ideally pay-per-use.
Google One has a contact us support benefit.
> As a Google One member, you can reach out to Google One support for help via chat, a phone call or email.
https://support.google.com/googleone/answer/9003266?hl=en_DE...