Comment by foxglacier
4 months ago
What can a human do that the automated processes for account recovery/etc. can't?
I talked to a human Apple support person once and we had quite a long chat but ultimately his conclusion was basically "I can't know anything you don't already know and there's no way to resolve the problem."
Did you escalate to more senior support? They have the ability to pull in engineers when something’s weirdly broken.
It wasn't really a bug. Long before I had any Apple devices, some stranger used my email address as their recovery address. I clicked "OK" for fun. Then I got an iPhone and realized my main email address was blacklisted because it "belonged" to somebody else.
Ah, I’ve heard of that blacklisting, and that it’s impossible to get reversed once it happens and that they refuse to discuss it. That stinks.