Comment by hiatus

> To fix the situation, Kate's App needs to certify that their app is compliant and provide an official agreement for providers. Otherwise healthcare providers should stay away, and this app would only be useful for friends and family members.

The OP mentions this is for family members and specifically excludes medical providers from the intended audience.

> This is not a clinic portal, and is not associated with any insurance or medical providers.

It seems the target audience is multiple family members involved in coordinating a loved one's care.