Comment by stereobit
1 month ago
It’s not even just the lack of access to the data, so much hidden information to make decisions is not documented at all. It’s intuition, learned from doing something in a specific context for a long time and only a fraction of that context is accessible.
This is where Microsoft has the advantage, all those Teams calls can provide context.
Yes, this is definitely a big problem.
Anyone that's done any amount of systems integration in enterprises knows this.
Exactly. Sure, as soon as more humans are replaced by agents who leave the full trace in the logs this fades away but this will take a long time. It will take many tiny steps in this direction.