Comment by skybrian

Which is an easier way to interact with your bank? Writing a business letter, or filling out a form?

I suspect that we will still be filling out forms, because that’s a better UI for a routine business transaction. It’s easier to know what the bank needs from you if it’s laid out explicitly, and you can also review the information you gave them to make sure it’s correct.

AI could still be helpful for finding the right forms, auto-filling some fields, answering any questions you might have, and checking for common errors, but that’s only a mild improvement from what a good website already does.

And yes, it’s also helpful for the programmers writing the forms. But the bank still needs people to make sure that any new forms implement their consumer interactions correctly, that the AI assist has the right information to answer any questions, and that it’s all legal.