Comment by kavenkanum
5 days ago
Derisking changes may not work sometimes. For example I don't use Spotify anymore, because of their ridiculous Ab tests. In one month I saw 3 totally different designs of the home and my fav playlists page on my Android phone. That's it. When you open Spotify only when you start your car then it's ridiculous that you can't find anything and you are in a hurry. That was it. I am no longer subscriber and a user of this shit service. Sometimes these tests are actually harmful. Maybe others are just driving and trying to manage Spotify at the same time and then we have actual killed people because of this. Harmless Indeed.
Ever tried a support call helping someone using a website that has A/B testing on? It's a very frustrating experience where you start to think the user on the other side must have mistyped the url. A lot of time wasted on such calls. And yes, the worst is when these things only happen in things you use only when in a hurry.