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Comment by dubcanada

3 days ago

To be honest, sales people are sales people. Their job is to sell you on packages, and they will generally do anything to get you to upgrade.

It's not like they threatened to remove you from their service. They asked you and gave you a "canned" reason.

If you don't mind me asking you had a $200 a month plan, and changed to another provider. Did the plan price go up or down?

12 comments

dubcanada

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threatofrain  3 days ago

If CF is calling you like this then I’m not sure how you’re interpreting this as a donation call. They’re basically saying you’re about to be fired as a customer.

Except now there isn’t a clear formalization on how much you were expecting to pay or how much runway or patience CF has left for you.

  • maccard  2 days ago

    > If CF is calling you like this then I’m not sure how you’re interpreting this as a donation call. They’re basically saying you’re about to be fired as a customer.

    I've had a call from Cloudflare at my previous job, and it wasn't a "you're about to be fired" it was an attempted upsell.

bradgessler  3 days ago

Sales people work within the policies & frameworks set by a sales organizations whose goals and strategies are set by said organizations leadership team.

This isn't a random sales person gone rouge—its a matter of how Cloudflare chooses to do business with and treat their customers.

The problem with this approach for customers is that it makes there costs entirely unpredictable. What's the stop them from increasing prices from $2,000 on the enterprise plan to $20,000 on the enterprise plus plan?

  • nijave  2 days ago

    Very true. I think it was Snowflake we worked with recently where the sales rep said they don't get commission (I assume they have other incentives).

    Aggressive commission structures, sales targets, and little oversights have visible impacts on how the sales team operate.

    Compare to cloud providers like AWS where you certainly get "reminded" constantly about all the integrated services and features but much less so harassed and threatened into closing deals.

  • Spivak  2 days ago

    If you're not big enough to get an actual contract signed by your legal teams then nothing. That's just how it is, not unique to CF.

    • nijave  2 days ago

      Sure but there's a huge difference between companies that load the call with sales people and sell to execs vs bringing solutions architects and sales/customer engineers on the call and actually explaining the product and its benefits and coming up with a customer tailored solution.

      We had a pretty positive experience with a Cloudflare contract last year but it sounds like Cloudflare is more the former than the latter.

nextaccountic  3 days ago

> It's not like they threatened to remove you from their service

They routinely do exactly this