Comment by aabajian
2 days ago
I agree 100% with the comment about the McDonald's food ordering system. It is legitimately the worst of all the major fast-food chains. It is slow, ad-heavy, and there are certain things that you cannot order.
2 days ago
I agree 100% with the comment about the McDonald's food ordering system. It is legitimately the worst of all the major fast-food chains. It is slow, ad-heavy, and there are certain things that you cannot order.
I recently used the system to order a bunch of chicken nuggets for my four kids. When my order came out, I got a bunch of spicy nuggets. If you have young kids, you know that this is a disaster. Anyway, I said, "Uh, spicy nuggets? That's not what I ordered." The supervisor sighed and immediately said that I could keep them if I wanted to, but he'd fast-track a new order of regular nuggets for me (on the house, of course). Then he started complaining about how the kiosk UI confusingly puts the spicy nuggets as the first choice, so this happens all the time.
Meanwhile, an old man was hollering about how he wanted to pay with cash, but the kiosk wouldn't take cash, so another employee was trying to figure out how to transfer his order to the register at the counter to take his payment.
So in addition to being a horrible experience for customers, this whole thing appeared to be a disaster for the company in terms of both employee time and real money.
When I know what I want, I order at the counter, which is faster and there's never a queue because everyone else is using the kiosk. There isn't a cashier waiting but you just stand there and somebody will stop to take your order pretty quickly.