Comment by presentation

To be fair, while it’s antiquated and there is a lot of needless paperwork, the rules are always clear and if you follow them you more or less always get the result you’re looking for. And they almost never make you wait on hold or in line for inordinate amounts of time; generally when I go to city hall, or a doctors office, or call a telephone line, or go to the post office, or whatever it is, I generally don’t need to wait more than 2-3 minutes and usually I get service immediately.