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Comment by joncrocks

2 days ago

They changed their model a while ago to trying to optimise the assembly time of each item, and produce them as they are ordered. The hot parts are pre-cooked and put into warmers, but not assembled (put into buns with toppings etc.) until you order.

Allows for easier customisation and less food wastage (and you don't have to keep track of when something was made), at the cost of time for 'easy' orders.