Comment by dilyevsky

Weird reaction to say the least assuming you were happy with the product. I've been on calls where the vendor is already on thin ice because the product doesn't work and we're just making sure they are taking us seriously, where AE knuckleheads try to use that as an opportunity to upsell a higher tier of support or something. That's annoying and ime never goes well.

Offering an annual contract though, which presumably comes with a volume discount is a totally normal practice that should benefit both parties assuming it's executed well.