Comment by mihaaly
1 day ago
The penny-fucking behaviour of huge organization in parallel of pushing at you unwanted (actually obstructing) messages in various ways, email, pop-ups and tootip suggestions and advices, CI/CD pushed on the user on a prominent way are repelling. In parallel to the rubbish web presence not working reliably or at all, far from being easy for clients but usually having bells and whistles for distraction. I saved quite a bit of money thinking twice if I want to be abused by products made for the benefit of the organization mainly. Sometimes with side benefits for the user, but that is more like coincidence, side effect of addressing the organization's needs. Less and less point buying consumer products if it just makes your life similarly difficult, not better.
I thought it's weird to have "fillérbaszó" to have such a direct english counterpart, but then I checked your username :)
; )
The thing is, nobody cares.
As long as consumers keep making uneducated choices and companies keep copying one another, that's what we will be getting, and honestly, that's what we deserve.
After all, people watch "reviews" of video gear on YouTube (pretty much all "reviewers" get the gear for free and then pretend they are objective). These "reviewers" use the gear for all of several hours before making the video and forgetting about the gear. But that's what people base their buying decisions on.
And then, "competition" doesn't exist, because companies seem to be hell-bent on copying one another's idiotic ideas. Everybody is afraid to take a bolder step and make something different because, you know, next quarter's profits, and bonuses.
So, nobody cares.
Louis Rossmann is putting together a Consumer Action Task Force. If people care, now would be a good time to show it.
> As long as consumers keep making uneducated choices and companies keep copying one another, that's what we will be getting, and honestly, that's what we deserve.
So true! So sad!
The revenue boost you get from this dumb shit is easily measurable and attributable. “Let’s charge our existing customers $5 for some nonsense” -> bigger bonus that year.
The long term revenue hit you get from pissing off your customers is nearly impossible to measure or attribute.
Occasionally you’ll see a company where the leadership believes in the long term value of not doing this crap. They might do pretty well as a result. (Fans would point to Apple as a huge example, YMMV.) But even with an example to imitate, the incentives are almost impossible to overcome, especially since your revenue story will get worse before it gets better if you change course. And those rare good companies are vulnerable to change in leadership that takes them down the bad path.
> The long term revenue hit you get from pissing off your customers is nearly impossible to measure or attribute.
As people become accepting of this practice I worry there won't be a long-term hit.
Tech consumers don't understand what kind of services actually warrant a subscription because there's a recurring cost to the provider (renting CPU or storage capacity) versus those that are just rent seeking (ahem-- "recovering development costs").
I was heartened when mainstream media was up-in-arms over auto manufacturers trying to charge monthly fees for features like heated seats or remote start. I worry that consumers can't identify those kinds of gouging behavior with technology and will just accept and normalize these practices.
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You're assuming that these practices are actually beneficial in any way on the market. That's a fallacy. Just because a company is making money, doesn't mean they are making good products.
Where do you get that idea? It's in no way implied in GP's comment. These practices don't have to benefit the company at all. GP is just saying, as long as enough people keep buying despite the practices, then the practices will continue.