Comment by ajb
1 day ago
You could try getting them to give you a physical security key, they used to supply them and I think still will if you can't use the app (just say it doesn't work on your phone). I have one and the website still works with it.
Thanks, I was thinking of phoning and asking, but good to know there is some point in waiting in the queue to talk to someone!
If you're near a branch you can also just pop in and ask for one; might be faster. I did that when the battery ran out on my last one. There's no process upfront, you then have to pair it with your account. Well,you will probably have to convince them to switch your account to use a physical key - maybe that means you have to call anyway, I don't know.