Comment by dartos
14 hours ago
Many service reps do have some expertise in the systems they support.
Once you get past the tier 1 incoming calls, support is pretty specialized.
14 hours ago
Many service reps do have some expertise in the systems they support.
Once you get past the tier 1 incoming calls, support is pretty specialized.
Many service reps do have some expertise in the systems they support.
I said "Unless your business is customer service reps, with...". It's a conditional. It doesn't mean all service reps are clueless, or scripted.
But I bet you've encountered the ones that are!