Comment by p_l

No account manager can help when the support is so bad it would have been better if they admitted they had no idea and superb if they admitted the feature we were sold didn't exist and had no plans of existing.

Would save me months of lead time.

Personal experience goes that Google Cloud support treated us quite well even when called by small 3 person team doing minuscule spend, in another company Microsoft treated us very well but our spend could be probably tracked by nationwide powergrid monitoring of their datacenters.

And AWS lied about features and ultimately never responded back.

I figure the account managers talking to high level management about contracting mandatory multi-million spend on AWS know how to talk with said management.

But at the end, what comes to actually developing and delivering products for others, we were left in the dust.

To make it funnier, part of what made it so hard was that the feature they lied to us was supposed to be critical for making sure the UX for end-users was really stellar.