Comment by vladxyz

I've had limited luck feigning ignorance with a bank recently. "I don't know why I'm not getting a code" "No, I don't have another phone number" "I still can't log in to the web portal". They dropped the phone number requirement in favor to sending the OTP to email in the end, but it took way more effort than is reasonable. I tend to include a request to the CS person to pass along a request for TOTP/authenticator apps but given the request for a phone number is likely intentional I doubt the feedback is getting too far. In my naive mind, if enough people do the same, maybe they'll get the message.