Comment by opello
5 months ago
I realize why this is bad. Full stop.
I wonder if it ever evoked an dive into exactly what happened to leave these customers with thinking this was the most likely avenue for success? Hopefully in at least some cases their calls with CSRs were reviewed and in the most optimistic of best cases additional training or policies were put into place to avoid the hopelessness that evokes such drastic actions.
That would require empathy from someone who is, right now, bragging about how they sicced their lawyers and the cops on customers they were fucking over.
I'm going to guess that the answer would be "nope, didn't care." That Cirrus isn't going to pay for itself, friend...and you can't retire at 40 without breaking a few eggs.
I remember when Google was locking accounts because people had the audacity to issue a chargeback after spending hours trying to resolve Google not delivering a working, undamaged phone they'd paid well over half a grand for. Nobody at Google cared, but when the money (that Google never fucking deserved in the first place) was forcibly and legally taken back, the corporation acted with narcissistic rage...
> That would require empathy from someone who is, right now, bragging about how they sicced their lawyers and the cops on customers they were fucking over.
How do we know they were fucking them over?
There's always going to be a subset of people who take any perceived slight as an attack on their honor, and will over-react. (I've had death threats for deleting a reddit post, fwiw.)