Comment by adamc

I found it interesting, because what the writer calls "entitled users" I would call "honest feedback". The features they need may not be what you need. Sure, they are "entitled" in that they are hoping someone else will just hand them what they want, but that's just a human thing.

I'm sorry that it burned him out. But I think it is intrinsic to putting anything in the public sphere that it won't match everyone's hopes/desires/needs, that you will get such feedback, and that you have to find a way to be OK with that. (Or step back from such roles, as the author did.)

People aren't going to change.