Comment by lukan

I am interested in that company as well.

A recent example of "knowing better optimisation experts" I know of in my local area are with garbage trucks. A expensive company was hired to optimize - yet they apparently forgot some real world factors, like with snow and ice not all the trucks can go everywhere, some roads too narrow, etc. with the result of chaos and the workers fighting succesfully to be allowed to continue influence their working schedule, they sucesfully managed without the external experts.

People do inefficient things. And they also do it for years, thinking it is a universal law. But usually an expert from the outside will still not know better how to do things.