Comment by thomasfedb

I agree. Have always felt that USDS/18F are best in class examples of tech innovation being brought to perhaps slightly tech-backwards areas of government, and doing the interpersonal work to bring other agencies along as well.

The UK’s Government Digital Service is similar. They’ve got some good examples of doing unglamorous but impactful work -e.g. replacing dozens of different payment processing systems with one quality one, the same thing for sending physical letters, etc.