Comment by linkjuice4all
4 days ago
Have any of your customers provided case study information that would imply some reduction in churn or an increase in inbound leads or sales?
4 days ago
Have any of your customers provided case study information that would imply some reduction in churn or an increase in inbound leads or sales?
Yeah, great question! The earliest quantitative measurements people make are around how much time is being saved, but people are also measuring deflection rates in AI support chatbots (better docs => better support), which is strongly correlated with CSAT scores. Measuring reduction in churn or increased inbound takes several months to prove out, and we just haven't been around that long :)
We'll definitely be posting some case studies in the coming weeks, though!