Comment by prithvi2206

Yeah, great question! The earliest quantitative measurements people make are around how much time is being saved, but people are also measuring deflection rates in AI support chatbots (better docs => better support), which is strongly correlated with CSAT scores. Measuring reduction in churn or increased inbound takes several months to prove out, and we just haven't been around that long :)

We'll definitely be posting some case studies in the coming weeks, though!