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Comment by rightbyte

1 day ago

Thanks for the write up. I am having an emotional crisis having to defend bureaucrats against us. (I conveniently blame their systems not being FOSS, not us programmers blindly following orders. No... not our fault).

I love me some FOSS but I don't think that helps here, does it? In the end the person having domain knowledge is no longer in control of the process, because its been transferred to an automated system. Therein lies the issue, even if the software can be modified it cannot be done by the domain expert, or on the fly, or at low effort.