Comment by bravura
17 hours ago
Huh, I suspect you completely missed the point of the quote.
Jobs was talking about how people don't know what they want until you show them. He was fighting in reaction to the idea that what people say they want will guide you in the right direction.
No, I get it. That's why I'm saying that the valuable thing about the resource is that you find out what annoys people, even if they can't come up with good solutions to their problems.