Comment by lucb1e

Can confirm this is the case everywhere. Even before taking anything to trial, one can spend months on trying to come up with a mutually agreeable solution, in my case getting seemingly one step further each time¹. I'm not sure I'd not just give up and move on with my life if this dragged on for years and wasn't about something that majorly impacts my life or that of a loved one

¹ Details: it was a warranty case, so first they agreed to repair it, then they didn't do that (but maintained that they were going to, whenever I asked about the status), then they agreed to refund, then they didn't do that, then I set a deadline, they iirc agreed, then they didn't pay, then I included specifics of what my next steps would be (lots of research here, seeing what even my options are and what I can truthfully claim that won't get shot down by a judge later) if they didn't pay before some other deadline (so I showed I was serious now), then the deadline crept up and they finally refunded the day before it would expire and I was frankly disappointed because, by now, I was prepared and ready, and all I got was the original sum that I had paid them. I checked the legal interest rate and changing my demand to include that simply wasn't worth wasting more time on this, and I didn't find any sort of precedent that I could bill any time I provably spent, not even to the value of minimum wage, so any time you invest is just lost free time (which I didn't have much of during that particular year). Protip: scroll down the reviews before buying something worth more than a few tenners from a small store. I wasn't the first person who had to threaten litigation...