Comment by KoolKat23
5 months ago
There's a lot of productivity gains from things like customer support. It can draft a response and the human merely validates it. Hallucination rates are falling and even minor savings add up in these areas with large scale, productivity targets and strict SLA's such as call centres. It's not a reach to say it could already do a lot of Business process outsourcing type work.
Source on hallucination rates falling?
I use LLMs 20-30 times a day and while it feels invaluable for personal use where I can interpret the responses at my own discretion, they still hallucinate enough and have enough lapses in logic where I would never feel confident incorporating them into some critical system.
My own experience, but if you insist
https://www.visualcapitalist.com/ranked-ai-models-with-the-l...
99% of systems aren't critical and human validation is sufficient. My own use case, it is enough to replace plenty of hours of human labour.