Comment by conductr

I'm thinking not much support is needed for user's that are willing and able to do all these tasks over SSH. They've pre-filtered for low support load

Back in early 2000s I ran a shared webhosting business, most customer's were savvy at the time and it was kind of a "you're on your own, let me know if the infra is acting up" type arrangement. I ran it with about 2000 customers for a year or so solo and only got about 2 support emails a day. Back then, 24-72 hour response was acceptable so I never needed to be a 24/7 resource.