Comment by t43562

Absolutely. Some genius outsources IT to Malaysia....I ask for an IP address to be statically assigned to a test machine and the ticket is opened and closed.....next day the IP has changed. Repeat x20 till we give up - telephone calls and complaints notwithstanding. Someone closes 20 tickets and looks productive because that's the way they're being managed.

I bet the MBA who made this happen got a promotion and wouldn't understand how they crippled everyone.

I admit this is an old story but IMO it does show you how management by people who don't know and don't care screws a company quietly. That's a famous company that did in fact have a major problem.