Comment by BiteCode_dev
5 days ago
I had bad reviews been supressed by amazon several as well, so at this point I'm assuming any review system is theater.
5 days ago
I had bad reviews been supressed by amazon several as well, so at this point I'm assuming any review system is theater.
Amazon definitely don't do anything like this.
Seller-side here. Amazon combine my author page, with that of A.A. Milne. Some of my products show up under the deceased author, some of his under mine. Reviews for one particular product are combined.
My seller ID is separate, my last name is also Milne, but my first is James.
He wrote a book called "The Red House Mystery", I wrote an homage to it because I am related to the man, called "Red House". Different products, with different ISBNs.
Combined reviews. [0]
That's not exactly a fair process for customers - and no, I can't get them uncombined. I've been trying for years. But if the seller can't get rid of something completely misleading, that seems to have been caused by a very badly automated process, then there are processes at Amazon that cause problems.
[0] https://www.amazon.com.au/Red-House-James-Milne-ebook/dp/B0C...
I've only ever left one bad review on Amazon. Chopsticks, they came bound together with some sticky tape. Sticky tape left a very sticky area just where your hands go that I was unable to get off despite a lot of effort scrubbing, washing, and so on. I left a polite constructive review saying they were good chopsticks but watch out for this stickiness issue. My review was declined by Amazon on the grounds it didn't meet their "community guidelines" (without elaborating further on which rule I'd supposedly broken).
Ok, well I've left nine 1-star and many other 2 or more star reviews and none of them have been removed for any reason, so I would say you got unlucky and that I stand by my comment that Amazon don't do anything like automatically redirecting all 1-star reviews to customer service.
You don't have a glue removal spray? :)
I bought one to get sticker residue off my windshield, but it's proven useful many times since.
Mind, considering how well it removes glue, I wouldn't stick anything that was touched by it in my mouth... but may be okay for the hand end of your chopsticks.
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The community guidelines rejection is such BS. I've done thousands of Amazon reviews and get about 1% rejection rate, and it's always baffling as to the cause. You develop superstition over time over what is the cause. I avoid certain words (sexual, violence, mention of other brands), blur our barcodes, etc. "Sticky" would trigger my "uh oh, sounds sexual" alarm and I'd word it something like "tape around chopsticks left adhesive residue". Like I said, superstition.
They must have thought it was a bad dad joke.
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They absolutely do, it's personally happened to me. My review was rejected because I simply listed what items were included in the box, one of them being a card that offered a bribe for a positive review.
Every review I left for Amazon products (Amazon EU) got rejected until it was diluted into nothing. The explanation was always vague, listing a dozen possible reasons, none of which fit what I wrote.
On non-Amazon products it's a coin toss for negative reviews. Many are published, some are not. Can't explain why.
Google is not better, negative reviews I leave on Maps are published very selectively. Maybe big-tech found a way to monetize this too. I know sites like Yelp are more or less an extortion business where you pay to get negative reviews wiped.
Neither does Temu. They're misrepresenting what Temu does, at least in my experience.
If you choose a star rating below five, Temu asks if you'd like to request a refund or seek other assistance. The one time I said yes -- it was a keyboard where a shift key wouldn't trigger consistently at the peculiar angle that my typing style hit it at -- it immediately gave me a 100% refund and said just keep it.
But I've left other low-star rating without trouble. The refund/assistance suggestion is an entirely optional sidetrack.
I've never (to my knowledge) had a review on Amazon rejected, and I've left very some negative reviews, including when I received counterfeit items.
I always thought the review scams on Amazon were more driven by the third-party sellers doing stuff like listing takeover, astroturfing reviews, bribing customers for good reviews, etc., but maybe I'm wrong. I have personally received multiple offers from third-party sellers of incentives to leave good reviews.
I bought a pcie wifi card on amazon.
It came with a "get $20 if you leave a 5 star review" card in it.
I took a picture and included it in my review.
Amazon declined to publish it.
So, they do shady shit like this for sure.
Either you've never used amazon or you are lying in bad faith.
I have written more than 200 reviews on Amazon in the past year and only one got rejected, and quickly approved I corrected one thing that was out of the rules.
More than 50% of those are below 3 stars. They don't suppress any legitimate reviews.
Amazon took down one of my reviews because I included a picture of the item's manual which had a page offering to pay for Amazon reviews (the item had unanimous 5 star reviews). To me that seemed like valuable info and legitimate context to include in a review but even after I appealed they disagreed because my picture was "irrelevant".
You're supposed to report review manipulation offers to Amazon. Reviews are for the product itself, not the seller (in theory multiple sellers can offer the same product, but for alphabet soup brands that's never the case).
2 replies →
>More than 50% of those are below 3 stars.
Do you make bad purchasing decisions? How could "over 50%" of 200+ purchases be two star or fewer? Why would you still patronize Amazon if this is your experience?
>They don't suppress any legitimate reviews.
While I don't think they do -- Amazon, like Temu, is a marketplace of sellers, and they let the bad sellers die -- you aren't really in a position to say if they do or not. Amazon's algorithm for surfacing and/or aggregating reviews is not something we can audit in any real manner.
> Do you make bad purchasing decisions? How could "over 50%" of 200+ purchases be two star or fewer? Why would you still patronize Amazon if this is your experience?
I get them for free, see https://news.ycombinator.com/item?id=43690563
> While I don't think they do -- Amazon, like Temu, is a marketplace of sellers, and they let the bad sellers die -- you aren't really in a position to say if they do or not. Amazon's algorithm for surfacing and/or aggregating reviews is not something we can audit in any real manner.
Most of my reviews are for items with very little reviews due to the nature of Vine, so I can directly see the impact of my score on the average score.
Some people treat it like an adventure or a gamble or are just too curious, they know it's hit or miss but it's cheap and usually you can return it easily. See Atomic Shrimp channel for example. I don't get those people but I don't judge
> I have written more than 200 reviews on Amazon
Why did you do that? Did they pay you? Or did you get the stuff for free?
You forgot to ask 'Do you live in a high-trust society?' - or maybe you didn't?
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Yeah I get the items for free in exchange of honest reviews, look up Amazon Vine, it's an official Amazon program.
Note that if anything they are more stringent with the quality of the reviews we need to write, not less.