Comment by rustc
1 year ago
> Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain.
Yeah, who puts an AI in charge of support emails with no human checks and no mention that it's an AI generated reply in the response email?
AI companies high on their own supply, that's who. Ultralytics is (in)famous for it.
Why is Ultralytics yolo famous for it?
They had a bot, for a long time, that responded to every github issue in the persona of the founder and tried to solve your problem. It was bad at this, and thus a huge proportion of people who had a question about one of their yolo models received worse-than-useless advice "directly from the CEO," with no disclosure that it was actually a bot.
The bot is now called "UltralyticsAssistant" and discloses that it's automated, which is welcome. The bad advice is all still there though.
(I don't know if they're really _famous_ for this, but among friends and colleagues I have talked to multiple people who independently found and were frustrated by the useless github issues.)
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A forward-thinking company that believes in the power of Innovation™.
These bros are getting high on their own supply. I vibe, I code, but I don't do VibeOps. We aren't ready.
VibeSupport bots, how well did that work out for Canada Air?
https://thehill.com/business/4476307-air-canada-must-pay-ref...
"Vibe coding" is the cringiest term I've heard in tech in... maybe ever? I'm can't believe it's something that's caught on. I'm old, I guess, but jeez.
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> but I don't do VibeOps.
I believe it’s pronounced VibeOops.
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"It's evolving, but backwards."
An AI company dogfooding their own marketing. It's almost admirable in a way.
I worry that they don't understand the limitations of their own product.
The market will teach them. Problem solved.
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This is the future AI companies are selling. I believe they would 100%.
I worry that the tally of those who do is much higher than is prudent.
A lot of company actually, although 100% automation is still rare.
100% for first line support is very common. It was common years ago before ChatGPT and ChatGPT made it so much better than before.
OpenAI seems to do this. I've gotten complete nonsense replies from their support for billing questions.
[dead]
Is this sarcasm? AI has been getting used to handle support requests for years without human checks. Why would they suddenly start adding human checks when the tech is way better than it was years ago?
AI may have been used to pick from a repertoire of stock responses, but not to generate (hallucinate) responses. Thus you may have gotten a response that fails to address your request, but not a response with false information.
I'm confused. What is your point here? It reads like you're trying to contradict me however you appear to be confirming what I said.
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Same reason they would have added checks all along. They care whether the information is correct.
These companies that can barely keep the support documentation URLs working nevermind keeping the content of their documentation up to date suddenly care about the info being correct? Have you ever dealt with customer support professionally or are you just writing what you want to be true regardless of any information to back it up?
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But then again history shows already they _don't_ care.
It does say it's AI generated. This is the signature line:
Clearer would have been: "AI controlled support assistant of Cursor".
True. And maybe they added that to the signature later anyway. But OP in the reddit thread did seem aware it was an AI agent.
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A more honest tagline
"Caution: Any of this could be wrong."
Then again paying users might wonder "what exactly am I paying for then?"