Comment by gazook89

This has been my experience with our local ISP in Minneapolis as well. Granted, I’ve only ever reached out to them maybe 3 times over 6 years, but each time they’ve been exceptional. No more than two phone rings before a person in our metro area answered, they got me to right person who provided actual good believable information and the situation was fixed. The first time I ever reached out to them, by email, I wasn’t even a customer— I was calling to ask when they would resurface a sidewalk that they had torn up for an install in my neighborhood. The director of operations emailed me back, not with an exact date but with a pretty detailed reason for the delay that was clearly written just for this situation, not a form letter, and then he followed up when the work was scheduled.