Comment by keyringlight
1 day ago
The trouble is that if some weirdness happens because of the edit, you've got to handle it even if you say it would be reasonable to assume that it's outside of being supported. Maybe you spend a bit more time defensive coding around what inputs it reads from the file, maybe a certain proportion of users doing the save edit see bugs in an apparently unrelated part of the game and seek support (and their bug report might not be complete with all the details), developers spend time to chase down what went wrong, maybe they bad-mouth it on forums which affects sales - there's going to be some cost to handling all of that.
One of the anecdotes from Titan Quest developed by Iron Lore is that their copy protection had multiple checks, crackers removed the early checks to get the game running but later 'tripwires' as you progress through the game remained and the game appeared to crash. So the game earned a reputation for being buggy for something no normal user would hit running the game as intended.
>The trouble is that if some weirdness happens because of the edit, you've got to handle it even if you say it would be reasonable to assume that it's outside of being supported.
What? No. What even are you suggesting? Hell, games with OFFICIAL MODDING SUPPORT still require you submit bug reports with no mods running.
Editing game files has always been "you are on your own", even editing standard Unreal config files is something you wont get support for, and they are trivial human readable files with well known standards.
>One of the anecdotes from Titan Quest
Any actual support for this anecdote? Lots of games have anti-piracy features that sneakily cause problems, and even could fire accidentally. None of those games get a reputation for being buggy. Games like Earthbound would make the game super hard and even delete your save game at the very end. Batman games would nerf your gliding ability. Game Dev Tycoon would kill your business due to piracy.
None of these affected the broad reputation of the game. Most of them are pretty good marketing in fact.
Game Dev Tycoon even later added Pirate Mode to the game, for people who wanted to experience super-hard-mode. Complete with random mail they got telling them why people pirated their game, framed as why people were pirating the game you just made.